Skills you are expected to acquire
Thorough knowledge of Carestack - workflows, features and reports. Should be able to provide solutions to current customers leveraging existing features
Knowledge of the competitive PMS products. Gaps w.r.t Carestack. Workflows that behave differently and can create potential friction
Understanding of Practice operations and how and when they use Carestack features.
Understand custom reporting requirements and how they can be solved using existing reporting frameworks.
Understand the data conversion challenges, typical data entities that may need special attention post-migration
Know Carestack setup in great detail. Own creation of all master data setup that is required before onboarding, outside the purview of migration
Responsibilities – Leveraging the skills
Coordinate with the data conversion team for every new onboarding to establish proper data conversion across all data fields.
Validate the Sandbox setting for accuracy of migrated data and any discrepancies due to product workflow differences.
Speak to the Customer POC and validate the sandbox workplace. Highlight potential risks
Highlight the potential challenges well in advance and coordinate with PM,
Engineering and Data conversion teams to find a solution
Broadcast & document solutions and decisions taken with the customer POC to the implementation leads
Speak to the customer POC regularly to find any specific concerns with CS migration or specific expectations that the Implementation lead should prepare for during training.
Speak to the customer POC to validate the setup and the Sandbox
Meet with the Product team and highlight product gaps that are critical for smooth onboarding
Build a connection and relationship with the Customer POC that can enable him to reach out to you for any quick help during the early days
How will you be measured?
How well you identified and tackled the migration risks
Accuracy of the whole setup and data migration process
Amount of time the Implementation lead had to spend on migration and setup issues
Customer satisfaction after onboarding.
Note: As part of our interview process, we conduct an initial shortlisting to identify candidates who closely match our requirements. While we strive to notify all applicants about their status, if you do not receive a response from us, please understand that your profile has not been shortlisted at this time.