Role & responsibilities
Connect with inbound leads generated through digital and offline marketing campaigns.
Understand customer requirements for weddings, social events, corporate events, and other celebrations.
Qualify leads by gathering event details including guest count, budget, location, and dates.
Recommend suitable banquet venues.
Build relationships through timely follow-ups.
Coordinate qualified leads with property sales teams.
Schedule and drive venue visits (recces).
Track leads through the sales funnel and update CRM.
Resolve customer queries with internal teams.
Share daily pipeline and conversion updates.
Achieve lead conversion and customer satisfaction targets.

Preferred candidate profile
Graduate in any discipline.
25 years of experience in Inside Sales, Tele Sales, CRM, Hospitality, or Banquet/Event Sales.
Excellent English & Hindi communication skills.
Solid persuasion, negotiation, and objection handling.
Customer-centric with relationship-building skills.
Comfortable with CRM systems and Microsoft Excel.
Robust ownership and attention to detail.

📌 Relationship Manager Gurugram
🏢 OYO
📍 Gurugram