Responsibilities
Field Support & Rapid Response: Provide timely response and resolution to field-related security incidents involving BDAs or merchant disputes.
Police & Legal Liaison: Handle cases involving police complaints or detentions; coordinate with legal teams and ensure BDAs are represented and protected.
Documentation & Reporting: Maintain real-time incident logs and share weekly reports with security leadership.
Conflict Resolution: Mediate merchant issues, manage public complaints, and de-escalate on-ground tensions.
Risk Scanning & Prevention: Identify risk-prone areas and provide proactive advisories to the business team.
Emergency Management: Trigger escalation protocols during crises involving violence, mob presence, or reputational risk.
Training & Awareness: Conduct safety and awareness workshops for BDAs on handling adverse situations and reporting procedures.
Cross-functional Coordination: Collaborate with Legal, HR, and Operations for resolution and preventive action.
Stakeholder Engagement:



Build rapport with local law enforcement and merchants to enable smooth business operations.
All other duties, as assigned.

Qualifications
Minimum 4–6 years of experience in security operations, field risk management, or law enforcement.
Preferred experience in rapid-paced retail, fintech, or e-commerce environments.
Solid crisis handling, negotiation, and interpersonal communication skills.
Familiarity with local laws, FIR/NCR procedures, and police protocols.
Ability to operate on-field during emergencies, including odd hours.
Comfortable using digital tools for reporting and communication (Excel, WhatsApp-based tracking, etc.).
Fluency in English and local/regional language is a must.

Must-Have Attributes
High situational awareness
Quick decision-making and calm demeanor under pressure
Skilled integrity and discretion
Flexibility to travel across zones as required

📌 Regional Security Lead Pune (India)
🏢 Pinkerton
📍 India