Roles and Responsibility
Lead and manage the quality team to achieve high standards of customer service and sales performance.
Develop and implement quality control processes and procedures to ensure consistency and accuracy.
Conduct regular audits and reviews to identify areas for improvement and provide coaching and feedback to team members.
Collaborate with other departments to resolve issues and improve overall business performance.
Analyze data and metrics to identify trends and prospects for improvement.
Implement corrective actions to address identified issues and improve quality.

Job Requirements
Proven experience as a Quality Team Leader or similar role in a BPO/Call Centre environment.
Strong knowledge of quality control processes and procedures.
Excellent communication, leadership, and problem-solving skills.
Ability to work in a rapid-paced environment and adapt to changing priorities.
Solid analytical and decision-making skills.
Experience with quality management tools and software is an asset.

📌 Quality Team Leader Malad
🏢 TP
📍 Malad