We are looking for a Call Quality Analyst with solid analytical and communication skills to monitor calls, evaluate performance, provide feedback and support continuous improvement.

Key Responsibilities
Monitor and evaluate recorded calls against quality standards
Score calls based on compliance, communication, problem-solving and customer satisfaction
Provide constructive feedback and support coaching plans
Prepare quality reports and identify performance trends
Ensure compliance with company and regulatory requirements
Participate in calibration sessions
Support training initiatives and development of training material

Requirements
1–1.5 years in Call Quality Assurance or a similar role
Team Leader experience in BPO sector can also be considered
Bachelor’s degree preferred
Excellent listening and analytical skills
Robust verbal and written communication
Positive attention to detail
Experience with call monitoring software/tools
Good organizational and time-management skills

Work Details Monday to Friday | 9:00 AM – 6:00 PM

Saturday: Candidates should be available to support webinars when required.

Pay: ₹20,000.00 - ₹40,000.00 per month

Work Location: In person

📌 Quality Analyst Kharadi
🏢 Patel Family Office
📍 Kharadi