Senior Technical Support Engineer
Sales – Technical Support Services
Mode of Employment – Full-time

Videonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.
Overview | LinkedIn

We are looking for dynamics and experienced Technical Support Services (TSS) engineer ensuring timely and effective deployment of our software & resolution of customer technical issues. This role involves collaborating with cross-functional teams, and driving continuous improvement in technical support operations. Installation and commissioning of Video Management Software, Traffic Management Software, Facial Recognition System & Video Surveillance as Service
Troubleshooting of field issues, performing root cause analysis and rolling out corrective and preventive actions
Lead Product analytic accuracy testing, customer UAT, SAT.
Handling Proof of Concepts, Demonstrations for large scale smart city and enterprise projects
Track and analyse key performance metrics (e.g., Prepare regular reports on project tracking
Training and Development:





Provide Training to partner and enable them to do L1, L2 support
Stay up to date with product developments and technical advancements.

Continuously evaluate and improve technical support processes.
BE/BTech degree
~ Hands ON in Linux OS
~ Good in Storage, Network & Database management concepts
~ Experience in deploying large scale smart city or enterprise products.
~ Experience in maintaining smartcity or enterprise customers for VMS, TMS, FRS products
~8+ years of experience in Technical Support Services preferably in security, surveillance, AI based security, VMS, TMS, FRS, VSaaS
~ Strong technical background and experience in technical support management.
~ Ensure high-quality technical support to customers.
~ Excellent troubleshooting or project management skills.
~ Be part of an innovative company at the forefront of AI-driven video computing.
Market-competitive salary, performance incentives, and professional growth opportunities.
If you are passionate about building a strong and strategic Technical Support Service partner for Customers, we invite you to be part of our growth journey at Videonetics!

📌 Senior IT Support Engineer (Urgent) (Mumbai)
🏢 Videonetics
📍 Mumbai