RMA Coordinator

Department: Purchase / Back-End Operations

Location: Dighi, Pune

Job Type: Full time

Number of Positions: 1

Experience: 0–2 years in back-end purchase, RMA, or purchase support (ITI / any discipline)

Educational Qualification
ITI (Electrical / Electronics / Mechanical) or any discipline, with basic computer and electrical/technical knowledge.

Salary: In-hand ₹15,000–₹22,000/month + PF, ESIC

Job Summary

We are looking for an RMA Coordinator to manage customer-returned material end-to-end — from inspection and sorting through to supplier recovery and Hold Rack clearance. The role requires accuracy, follow-through, and the ability to coordinate across purchase, technical, and finance to close every return efficiently.

Key Responsibilities
Inspect material returned by customers and identify items fit to be stocked back in.
Sort damaged or faulty returns and route them to the Technical Team.
Verify and record the refund amount already provided to the customer for each return.




Raise supplier claims for refund or replacement on faulty/defective material and track them to closure via regular MoM follow-ups.
Audit the Hold Rack periodically — identify why material is held and act (stock-in, add missing part, or send to Technical).
Maintain accurate return/RMA records and share status updates with Upper Management.

Desirable Skills
Solid verbal communication and coordination skills — this role involves regular touchpoints with Warehouse, Technical, Purchase, and Supplier teams, and needs someone who can drive alignment across all of them.
Sound decision-making ability to independently assess returned material and decide the right course of action (stock-in, technical escalation, or supplier claim).
Basic technical knowledge of electronic components, sensors, modules, and boards.
Working knowledge of MS Excel.

Job Benefits:
5 days working.
2 Weekly Off's
Health Insurance

Pay: ₹238,094.00 - ₹324,920.00 per year

Perks
Health insurance
Leave encashment
Paid time off
Provident Fund

Work Location: In person

📌 Rma Coordinator Pune
🏢 Robu
📍 Pune