Job Summary:

We are looking for a motivated Salesforce professional to join our team as an L2 Support Engineer / Salesforce Administrator. The role involves handling Salesforce (Sales and Service Cloud) support tickets, performing core admin activities, resolving defects, and ensuring smooth platform functionality for end users.

Key Responsibilities:
Provide L2 Salesforce Helpdesk support for Sales Cloud and Service Cloud users.
Manage Salesforce administrative tasks such as creating and maintaining objects, fields, tables, workflows, and reports.
Perform defect resolution — understand, analyse, debug, reproduce, and assign issues to appropriate teams.
Handle Salesforce navigation and configuration for end-user support and troubleshooting.
Utilize SOQL/SQL for data analysis, validation, and debugging. Collaborate with development and business teams to ensure productive system performance and issue resolution.




Maintain documentation for recurring issues and system processes.

Required Skills & Qualifications:
5 years of hands-on experience in Salesforce support or administration.
Robust understanding of Salesforce application core and navigation.
Experience with Sales Cloud and/or Service Cloud environments.
Good knowledge of SOQL/SQL queries.
Ability to analyse and troubleshoot technical issues effectively.
Salesforce Administrator certification (preferred, not mandatory).Key Attributes: Solid problem-solving and analytical skills.
Excellent communication and coordination abilities.
Detail-oriented with a proactive approach to system improvement

Please share your updated CV on [email protected]

Pay: Up to ₹1,200,000.00 per year

Benefits
Health insurance
Provident Fund

Work Location: In person

📌 Salesforce Administrator Kandivali East (India)
🏢 Hansa Cequity
📍 India