Location: Remote / Work From Home - Full-time Shift: 9:30 am to 6:30 pm About the Role: We are hiring a customer-focused and self-disciplined Telecalling Executive for a remote work role. You will be responsible for handling customer calls, resolving queries, and maintaining daily reports from your own location. Key Responsibilities: - Handle high volume inbound & outbound calls to resolve customer queries and ensure a smooth customer journey. - Make follow-up calls for open tickets, feedback, and service closure. - Explain our products/services and assist customers with basic guidance over the phone. - Identify potential sales / upsell opportunities during calls and pass leads to the sales team. - Maintain accurate call logs, customer records and daily call status in Excel / Google Sheets & CRM. - Prepare and share daily / weekly / monthly calling and performance reports. - Escalate complex issues to the internal team when required.
- Collect customer feedback and share insights to improve service. Must-Have Requirements: - Own Resources: Must have your own Laptop, Smartphone with Data, and / or secure speed Wi-Fi / Broadband - Quiet Workspace: Must have a quiet environment suitable for telecalling from home. - Technical Skills: Basic knowledge of MS Excel / Google Sheets, reporting, and CRM tools. - Communication: Excellent verbal communication in English & Hindi is a must. Clear speech, active listening and convincing ability are key. - Experience: 6 months - 3 years in telecalling / telemarketing / voice support. - Self-motivated, target-driven and able to work independently in a remote setup. - Any Graduate / Undergraduate can apply. Prior experience in media / advertising is a plus. - Age no bar What we look for: Good communication is the #1 key for this role.
📌 Remote Tele calling Executive - Customer Support (Mumbai)
🏢 Anantya Media
📍 Mumbai
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