Job Summary

BCforward is hiring a

Senior SRE / Service Delivery Lead to manage critical production settings and provide technical and operational leadership for a 24x7 offshore SRE team.

Key Responsibilities
Lead

P1/P2 incident management and act as Technical Incident Commander.
Provide hands-on support for

AWS, Kubernetes, Splunk, Terraform and CI/CD

.
Manage production troubleshooting, monitoring, RCA, problem management and automation.
Manage

ServiceNow incidents, problems, changes, knowledge and SLA/KPI tracking.
Lead offshore teams, shift coverage, workload allocation, mentoring and cross-training.
Drive knowledge transfer, runbooks, SOPs and continuous improvement.
Coordinate with U.S. leadership, architects, technical teams and vendors.
Ensure high availability, reliability, security and operational excellence.





Must-Have Skills
8+ years in SRE / DevOps / Cloud / Platform / Production Support.
3+ years technical leadership/service delivery experience.
Robust hands-on

AWS + Kubernetes

.
Splunk / Splunk Observability

.
Terraform / IaC

.
CI/CD, containers and microservices

.
ServiceNow + ITIL

.
Strong

RCA, SLA/KPI and Incident Management experience.
Experience managing

24x7 production support and offshore teams

.
Excellent communication and stakeholder management.

Preferred:

AWS, CKA/CKAD, Splunk, ServiceNow, Terraform or ITIL certifications. Healthcare/pharma or regulated-workplace experience is a plus.

📌 Senior Site Reliability Engineer Hyderabad
🏢 BCforward
📍 Hyderabad