Role Overview
Job Title: Senior Operations Manager / Senior Manager - Travel Operations
Industry: Travel, Tourism, Hospitality, Destination Management Companies (DMCs), or Corporate Travel (TMC)
Experience Required: 5 to 10+ years of progressive leadership in travel operations, corporate logistics, or client servicing
Core Focus: Process optimization, cost reduction, SLA compliance, team leadership, and digital automation

Key Responsibilities1. Travel &
Accommodation Operations
Oversee domestic and international flight, rail, and ground transport bookings.
Manage hotel contracting, rate negotiations, and long-stay accommodations.
Handle specialized travel files, High-Net-Worth Individual (HNI) itineraries, and complex escalations. [1, 2]
Visa &
Compliance Management
Lead end-to-end visa and work permit application processes.
Coordinate with embassies, consulates, and legal counsel to ensure audit-ready documentation.




Ensure strict adherence to corporate travel policies and regulatory frameworks.
Vendor &
SLA Management
Manage relationships with Travel Management Companies (TMCs), airlines, hotels, and ground handlers.
Monitor vendor performance against agreed-upon Service Level Agreements (SLAs).
Negotiate corporate rates and manage vendor reconciliation and invoicing.
Team Leadership &
Strategy
Lead, mentor, and scale multi-tiered operations and customer support teams.
Conduct performance reviews, track key metrics, and establish operational Standard Operating Procedures (SOPs).
Drive digital transformation by adopting online booking tools (like Concur or Cytric) and workflow automation

Pay: ₹40,000.00 - ₹55,000.00 per month

Perks
Versatile schedule
Health insurance
Leave encashment
Paid sick time
Paid time off

Work Location: In person

📌 Senior Operations Manager Jeevan Bima Nagar (India)
🏢 Smotpro overseas
📍 India