Hiring: Sr. Support Analyst Application Production Support

Location: Chennai Hybrid

Preference: Only Chennai-based profiles

Experience: 5–7 Years

Domain: Banking / BFSI

Notice Period: Immediate to Short Joiners

Role Overview

We are looking for a Sr. Support Analyst with strong hands-on experience in Application Production Support within a critical enterprise/banking setting. The ideal candidate should be strong in Unix/Linux, SQL/Sybase, Shell Scripting, ITIL & Incident Management, with exposure to monitoring and automation tools.

Mandatory Skills
5–7 years of Application Production Support – L1/L2
Robust hands-on Unix/Linux
Shell Scripting
Strong SQL skills; Sybase experience preferred
Incident, Problem & Change Management
Experience handling P1/P2 incidents, SLA adherence & escalation
RCA / Root Cause Analysis and preventive actions
Production monitoring & troubleshooting




Release / deployment support with pre & post-production validation
Troubleshooting inbound/outbound files and interfaces
Dynatrace monitoring experience
Strong ownership, problem-solving & stakeholder communication

Positive to Have
Cloud / Terraform
Ansible
Jenkins / CI-CD
Banking / Capital Markets / Market Data / Referential experience

Ideal Candidate Application Support specialists who have worked in critical banking/enterprise production environments and can independently troubleshoot production issues, manage P1/P2 incidents, perform RCA, coordinate with dependent teams and drive issues through resolution.

Interested , please apply through naukri and best matched profiles will be contacted for further interview process

📌 Senior Support Engineer Chennai (India)
🏢 Kiya.ai
📍 India