Key Responsibilities:
Client Management: Serve as the main point of contact for a portfolio of key clients, developing a deep understanding of their needs and objectives.
Account Growth: Identify upsell and cross-sell opportunities to drive revenue and increase the value provided to clients.
Relationship Building: Establish and maintain solid, long-term relationships with client stakeholders at all levels, including executives, managers, and end-users.
Onboarding and Training: Guide clients through the onboarding process and deliver training to ensure they effectively use our products or services.
Product Expertise: Develop a deep understanding of the products or services, offering expert advice, recommendations, and insights to clients.
Client Success Plans: Collaborate with clients to create success plans, outlining explicit goals, milestones, and strategies to drive desired outcomes.
Issue Resolution: Address and resolve client concerns and challenges in a timely manner, coordinating with internal teams to find solutions.
Feedback Collection: Gather and analyze client feedback to provide valuable insights for product improvements and enhancements.
Renewal Management:



Ensure clients renew their contracts by proactively managing renewal processes and mitigating churn risks.
Reporting and Analytics: Utilize data to monitor client health, track usage, and provide actionable insights on client engagement.
Team Collaboration: Work closely with cross-functional teams (sales, product, support) to ensure a coordinated approach to client success and satisfaction.

Qualifications:
Bachelor's degree in Business, Marketing, or a related field (Master's degree preferred)
Robust understanding of the industry, market trends, and competitive landscape
Excellent communication, negotiation, and relationship-building skills
Ability to understand client needs and provide tailored solutions that drive success
Strong analytical, problem-solving, and troubleshooting skills
Familiarity with customer success software and CRM tools (e.g., Salesforce, Gainsight) is a plus
Project management experience and knowledge of customer success methodologies
Customer-focused mindset with a passion for delivering exceptional service

📌 Sr Customer Success Chandigarh (India)
🏢 ProofHub
📍 India