Roles and Responsibilities
Manage customer relationships to drive retention, satisfaction, and growth through effective communication, issue resolution, and proactive engagement.
Collaborate with cross-functional teams to identify prospects for process improvements and implement changes that enhance overall customer experience.
Develop solid understanding of clients' needs and goals to deliver tailored solutions that meet their expectations.
Analyze data to measure performance metrics such as CSAT, NPS, and churn rate to optimize customer support strategies.
Ensure seamless handovers between departments by maintaining accurate records of client interactions.