Bachelor's degree preferred.
2–3 years of experience in customer support, preferably in fashion, retail, or e-commerce.
The Customer Support Executive will act as a frontline owner of customer trust — handling everyday queries as well as tense, escalated, and emotionally charged conversations across calls and written channels.
You'll need the maturity to de-escalate a frustrated customer on a live call and the same command over tone and clarity when resolving that same kind of situation over chat, email, or WhatsApp.
Both are treated as core competencies, not one primary skill with the other as a backup.
Demonstrated experience handling frustrated or difficult customers — able to speak to specific situations where they de-escalated a tense call or chat, not just "positive communication skills" on paper.




Proven command over both calls and written channels — this will be assessed separately; strength in one channel alone is not sufficient for this role.
Solid communication skills in English and Hindi; knowledge of regional languages is a plus.
Empathetic, patient, and solution-oriented mindset with an eye for detail, but with the backbone to hold a firm, professional line when needed.
Ability to multitask and manage queries across multiple channels simultaneously without dropping quality.
Familiarity with CRM tools and e-commerce platforms is a robust advantage.

Pay: ₹30,000.00 - ₹35,000.00 per month

Perks
Provident Fund

Work Location: In person

📌 Sr Executive Customer Service Thane
🏢 Saprootz
📍 Thane