Daily Attendance/ Resources report tracking .
Timely Response to Communications (Internal &
External).
Effective Communication with Customer Team, OEM/ Service Partners, Internal Team from time to time.
Receive, register, and track customer service requests and complaints.
Followup with customer for OGP- the Defective HW's to be sent to OEM/ Service Partner.
Followup with OEM/ Service Partner for HW Repairs/ Service Quotation.
Track the HW's sent to OEM/ Service Partner for repair, highlight to customer incase of no update/ approval for repairs/ service beyond 30 days.
Communicate to Customer for any OGP is open beyond 45 Days.​
Keep Track of AV Inventory .
Act as the primary point of contact between customers, internal teams, OEM's &
Service Partners.




Maintain accurate records of Service requests/ Complaints, Customer Orders (PO/WO) OEM/ Service Partner Service reports.
Prepare and maintain Daily, Weekly, and Monthly reports.
Maintain positive relationship with Customer, OEM &
Service Partners and ensure a high level of customer satisfaction.
Attend reviews with HOD/ Reporting Manager on weekly &
Monthly.
Interact with Project Team for any Recent HW Supply, Installation and Completion Report.

Pay: ₹25,287.67 - ₹31,135.05 per month

Work Location: In person

📌 Service Coordinator Vikhroli (India)
🏢 Sigma AVIT Infra Services
📍 India