Key Responsibilities:
Customer Support:
Provide excellent customer support to drive high levels of customer satisfaction.
Technical Issue Documentation:
Document technical issues and develop test cases to address similar concerns in the future.
Maintain detailed records of customer interactions and troubleshooting steps for reference.
Collaboration Across Teams:
Work with engineering, product, and other internal teams to resolve complex issues and improve service delivery.
Provide feedback and suggest improvements to products and services based on customer interactions.
Key Skills & Qualifications:
Experience: Minimum of 2 years of relevant industry experience in a technical support role.
Education: Bachelor of Technology (B. Tech)
in Electrical Engineering or a related field.
Communication Skills: Excellent written, verbal, and interpersonal communication skills to effectively assist customers and collaborate with internal teams.
Problem-Solving & Critical Thinking: Robust problem-solving abilities with an analytical approach to troubleshooting.
Time Management: Ability to manage multiple cases and prioritize work efficiently to meet customer needs.
Pay: ₹20,000.00 - ₹25,000.00 per month
Advantages:
Health insurance
Paid time off
Provident Fund
Work Location: In person
📌 Technical Support Engineer Noida (India)
🏢 Meteoxperts Solutions
📍 India
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