Customer Support & Inside Sales Team Lead with 5+ years of experience in Customer Success, Inside Sales, and Premium Client Servicing required for a Multi-Designer Luxury Fashion Brand located in Mumbai

Prior fashion or luxury retail experience preferred, with knowledge of garment measurements, sizing, fits, and fabrics

JD:
Lead and manage a team of 5 Customer Success Associates, driving team performance, productivity, and achievement of sales and conversion targets
Manage the end to end customer journey, including pre-sales enquiries, sales conversion, and post-sales support for luxury fashion clients
Drive monthly and quarterly revenue and conversion targets through effective lead management, follow-ups, sales coaching, and performance monitoring
Engage with high-value and premium clients, understand their requirements,



and provide personalised product recommendations and styling assistance
Oversee customer interactions across multiple channels, ensuring timely responses, effective follow-ups, and maximum conversion prospects
Manage CRM workflows, order coordination, delivery updates, customer escalations, and post-sales relationship management while maintaining premium service standards
Track team KPIs, mentor and train team members, and drive improvements in sales performance, customer experience, and retention

Pay: Up to ₹1,200,000.00 per year

Application Question(s):
What is your current monthly salary?
What is your expected monthly salary?
How soon can you join if shortlisted? (in days)

Work Location: In person

📌 Customer Support Mumbai City
🏢 Altruist Fostering Services
📍 Mumbai