About the Role

We are seeking an experienced ServiceNow Technical Lead / Architect to spearhead the implementation of ServiceNow Agent Client Collector for Visibility (ACCV) for our enterprise customer. The ideal candidate will possess deep, hands-on architectural and technical expertise in ServiceNow IT Operations Management (ITOM), specifically focusing on Discovery, ACCV, CMDB, and Service Mapping.

Key Responsibilities
ACCV Implementation: Lead the end-to-end architecture, design, and deployment of ServiceNow Agent Client Collector for Visibility (ACCV) across the customer's infrastructure.
ITOM Strategy & Execution: Design and configure ServiceNow Discovery and top-down Service Mapping to ensure accurate mapping of IT infrastructure and business services.
CMDB Health & Governance: Establish CMDB architecture best practices, ensuring data integrity, accuracy, and health using the Common Service Data Model (CSDM) framework.
Technical Leadership: Act as the Subject Matter Expert (SME) for ITOM Visibility. Guide development teams, troubleshoot complex technical challenges, and ensure solutions align with ServiceNow best practices.
Stakeholder Collaboration: Work closely with customer stakeholders, infrastructure teams,



and project managers to gather requirements, define deployment strategies, and ensure seamless delivery.
Customization & Integration: Develop custom patterns, probes, sensors, and scripts as necessary to handle complex discovery requirements and non-standard infrastructure.

Required Skills & Experience
Experience: 10+ years of IT experience with a minimum of 7 years dedicated to ServiceNow development and architecture.
ITOM Expertise: Extensive, proven experience implementing ServiceNow Discovery, Service Mapping, and CMDB.
ACCV Proficiency: Specific, hands-on experience deploying and configuring ServiceNow ACCV in a large-scale enterprise setting.
Scripting Skills: Solid proficiency in JavaScript, PowerShell, Shell scripting, and Regex for pattern development and system integration.
Architecture & CSDM: Deep understanding of the ServiceNow Common Service Data Model (CSDM) and ITIL processes.
Certifications (Highly Preferred):
Certified Implementation Specialist (CIS) Discovery
Certified Implementation Specialist (CIS) – Service Mapping
Certified Master Architect (CMA) or Certified Technical Architect (CTA) is a major plus.

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