Role & responsibilities
Design, develop, configure, and maintain ServiceNow applications and modules.
Work extensively on CMDB, including CI management, data quality, relationships, and CMDB health.
Develop and maintain integrations between ServiceNow and external systems using REST/SOAP APIs and other integration mechanisms.
Perform hands-on ServiceNow scripting using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, and Glide APIs.
Work on ITSM modules, including Incident, Problem, Change, Request, and Service Catalog.
Analyze and troubleshoot ServiceNow issues, integrations, workflows, scripts, and production incidents.
Identify root causes and implement effective technical solutions.
Develop and customize workflows, notifications, reports, and dashboards.
Collaborate with business stakeholders, functional teams, and technical teams to understand requirements and deliver solutions.
Perform testing, debugging, deployment, and post-production support.




Follow ServiceNow best practices, coding standards, and development guidelines.

Mandatory Skills
5+ years of hands-on ServiceNow experience
Strong hands-on experience with CMDB
Valuable experience with ServiceNow integrations
Robust JavaScript and ServiceNow scripting skills
Hands-on experience with ITSM
Solid troubleshooting and debugging skills
Experience with REST/SOAP APIs
Good understanding of ServiceNow architecture and platform capabilities
Experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, ACLs, and Glide APIs

Preferred candidate profile The ideal candidate should be a hands-on ServiceNow professional who can independently handle development, integrations, CMDB activities, scripting, and troubleshooting rather than having only functional or support exposure.

📌 Servicenow Lead Chennai
🏢 Kloudportal Technology Solutions
📍 Chennai