Solution Architecture & Design
Lead end-to-end architecture and solution design for ServiceNow ITOM and ITAM implementations.
Define scalable, secure, and maintainable ServiceNow platform architectures.
Provide technology leadership and architectural governance across ServiceNow programs.
Conduct discovery workshops and translate business requirements into technical solutions.
Create architecture diagrams, integration designs, and solution blueprints.
ITOM Responsibilities
Design and implement ServiceNow ITOM capabilities including:
Discovery
Service Mapping
Event Management
Cloud Discovery
Operational Intelligence (AIOps)
Health Log Analytics
Agent Client Collector (ACC)
CMDB Management
Establish CMDB governance and data quality frameworks.
Design service mapping models and business service hierarchies.
Drive infrastructure and cloud visibility initiatives.
Drive compliance and audit readiness initiatives.
Integrate procurement, finance, and inventory management systems.
Integration & Automation
Design integrations with:
Azure
AWS
GCP
SCCM/MECM
Intune
Tanium
LDAP/Active Directory
Monitoring tools
ERP systems (SAP, Oracle, Workday)
Utilize Integration Hub, REST, SOAP, MID Servers, and APIs.
Recommend automation prospects across IT operations and asset management processes.
Leadership & Governance
Mentor developers, administrators, and consultants.
Conduct architecture reviews and code quality assessments.
Ensure compliance with ServiceNow best practices and platform standards.
Partner with executive stakeholders and provide strategic recommendations.
Required Qualifications
Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
10+ years of overall IT experience.
5+ years of ServiceNow architecture experience.
Hands-on implementation experience across multiple ServiceNow ITOM and ITAM projects.
Robust understanding of ITIL and IT Service Management processes.
Experience in enterprise-scale CMDB implementations.