About this role:
Wells Fargo is seeking a Associate Fraud & Claims Operations Representative
In this role, you will:
Support and capture all pertinent information from customers about their claims
Conduct research and provide updates on status of new and existing claims
Identify opportunities to improve customer experience after thorough research of complex account activity, and take appropriate actions to handle the claim
Perform routine customer support tasks by maintaining balance between exceptional customer service and solid investigative research while answering incoming calls in a call center workplace
Receive direction from team lead and escalate questions and issues to more experienced roles
Interact with colleagues on basic day-to-day issues, and network with supporting functional areas to create a seamless experience for the customers
Required Qualifications:
6+ months of customer service support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Skills:
Excellent research, analytical, and problem-solving skills with solid attention to detail.
Strong verbal and written communication skills.
Effective interpersonal, collaboration, and stakeholder management skills.
Solid multitasking abilities with effective time management.
Ability to interpret documents, requests, and process requirements accurately.
Excellent data entry and data management skills.
Strong analytical and critical thinking skills.
Good mathematical and accounting knowledge.
Ability to work efficiently and accurately while maintaining high-quality standards.
Quick learner with the ability to handle high volumes of information.
Ability to identify, assess, and escalate discrepancies or exceptions during processing.
Desired Skills:
Highly motivated with strong organizational and analytical capabilities.
Exceptional attention to detail an