Position Overview

Key ResponsibilitiesPatient Coordination
Welcome patients and ensure a pleasant experience from arrival to departure.
Schedule, confirm, and manage patient appointments efficiently.
Coordinate follow-up appointments and treatment schedules.
Explain appointment timings, pre-operative and post-operative instructions as directed by the clinical team.
Maintain effective communication with patients regarding treatment plans, recalls, and pending appointments.
Ensure smooth patient flow within the clinic.

Clinical & Laboratory Coordination
Coordinate with dental laboratories for crowns, veneers, aligners, dentures, implant components, and other laboratory work.
Track laboratory cases to ensure timely delivery.
Communicate case deadlines and special instructions between the dentist and laboratory technicians.
Verify receipt and dispatch of laboratory work.

Administrative Responsibilities
Register recent patients and maintain accurate patient records.
Maintain appointment calendars for doctors.
Manage patient documentation and consent forms.




Prepare invoices, receive payments, and issue receipts.
Maintain confidentiality of patient records at all times.
Assist in maintaining clinic reports and daily administrative records.

Communication & Customer Service
Answer incoming phone calls professionally.
Build positive relationships with patients and ensure a high standard of customer service.
Handle patient concerns courteously and escalate issues appropriately when required.

Inventory & Vendor Coordination
Coordinate with suppliers regarding routine office requirements.
Assist in maintaining adequate stock of stationery and front-office supplies.
Coordinate deliveries and vendor visits.

General Responsibilities
Ensure the reception area remains neat, organised, and welcoming.
Assist doctors and clinical staff with administrative support whenever required.
Maintain professionalism, punctuality, and a positive

📌 Dental Receptionist Sion
🏢 Quintessence Dental
📍 Sion