F&B; Associate is responsible for providing excellent food and beverage service to guests while maintaining high standards of hospitality, cleanliness, and food safety.
Key Responsibilities
Welcome and serve guests in a friendly and professional manner.
Take food and beverage orders accurately and process them efficiently.
Serve food and beverages according to established service standards.
Set up, explicit, and maintain tables, dining areas, and service stations.
Handle guest requests, questions, and complaints professionally.
Coordinate with the kitchen and other departments to ensure timely service.
Maintain cleanliness and hygiene standards throughout the outlet.
Follow food safety, health, and sanitation procedures.
Operate POS systems and handle billing/payment transactions accurately.
Check stock levels and assist with replenishment when required.
Support opening and closing duties of the outlet.
Promote menu items, special offers,
and additional products when appropriate.
Follow company policies, SOPs, and safety procedures.
Requirements High school/diploma qualification preferred.
Previous experience in food & beverage or hospitality is an advantage.
Valuable communication and interpersonal skills. Customer-service oriented with a positive attitude.
Ability to work under pressure in a fast-paced environment.
Willingness to work shifts, weekends, and public holidays.
Good grooming and qualified appearance.
Key Skills
Guest service Communication
Teamwork Order taking and POS handling Food & beverage knowledge
Time management Problem solving Hygiene and safety awareness