Entity:
Finance
Job Family Group:
Business Support Group
Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big sophisticated challenges that matter for the future.

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our outstanding team?

Join our Finance Team and advance your career

A Dispatch Coordinator would proactively handle bulk scheduling activities, non-delivered product and stock returns, courier & regional transport requests in conjunction with 3rd party carriers and warehouses.

This role would be responsible for inbound and outbound Customer interactions, managing & maintaining relationships with all key collaborators and ensuring all required paperwork and administration duties are completed in a timely & compliant manner.

Key Accountabilities




Liaise with sales, warehouse, transport providers to resolve urgent or critical customer requirements
Arrange stock returns for non delivered product and monitor customer initiated stock returns ensuring KPI’s are met
Proactively manage returns, redirects and NOR for bulk products
Provide a high level of customer service
Report any HSSE, Security, Environmental or Quality incidents as per current policy and procedures
Manage bulk orders to maximise cost effective carrier rates
Provide lubricant customers & Sales quality outbound calls and action incoming calls providing a high level of effective and proactive customer service.

Key Challenges
Ability to respond and work in agile passion._
Understanding the key decision in the supply chain_
Ability to work across time zone in global operations._

Desired Experience, Education and Qualifications
Bachelor’s degree or equivalent exp

📌 Dispatch Coordinator Castrol Pune
🏢 Bp
📍 Pune