Key Responsibilities:
Understand customer requirements and provide appropriate information and solutions.
Coordinate with Sales, Production, Service, Dispatch, Accounts, and other departments.
Follow up on customer orders, deliveries, service requests, and pending requirements.
Prepare and maintain customer-related records and reports.
Resolve customer complaints and ensure timely closure of issues.
Maintain regular communication with customers regarding order status and delivery schedules.
Take feedback from customers and communicate improvement points to the concerned department.
Maintain proper records of enquiries, complaints, follow-ups, and customer interactions.
Support the sales team in customer coordination and follow-ups.
Ensure timely response to customer queries and requests.
Build and maintain positive relationships with existing customers.
Prepare daily/weekly customer service reports for management.
Follow company procedures and maintain qualified communication with customers.

Work Location: In person

📌 Customer Service Executive Vasai Virar (Vasai-Virar)
🏢 Sparkle Laser Technology
📍 Vasai-Virar