JD - Customer Care Executive (Baner) MALYALAM SPEAKING CANDIDATES ONLY

Job Summary:
Inbound Call Centre Executive to handle incoming calls from customers, resolve their queries, provide accurate information, and ensure a high level of customer satisfaction. The role involves understanding customer needs, offering solutions, and maintaining quality standards.

Key Responsibilities
Handle inbound customer calls professionally and efficiently Understand customer issues and provide appropriate solutions:
Respond to inquiries related to products, services, billing, or support Resolve complaints and escalate complex issues when required:
Maintain accurate records of customer interactions in CRM Follow call centre scripts, processes, and quality standards:
Meet daily, weekly, and monthly performance targets (AHT, FCR, CSAT, etc.)




Ensure data security and compliance while handling customer information

Required Skills & Qualifications
Excellent verbal communication skills
Positive listening and problem-solving ability
Basic computer knowledge and typing skills
Customer-oriented mindset
Ability to work in shifts

Omni channel support
Inbound calls - Complaint handling
Outbound calls - CSAT, E warranty
WhatsApp - Complaint handling

Key Performance Indicators (KPIs)
Average Handling Time (AHT)
First Call Resolution (FCR)
Customer Satisfaction Score (CSAT)
Quality Score
Attendance & Adherence

Pay: ₹10,220.59 - ₹20,000.00 per month

Perks:
Provident Fund

Work Location: In person

📌 Customer Support Executive Malyali Speakers Only Baner
🏢 Luxara Holdings
📍 Baner