Job Overview:
Core Responsibilities:
Provide direct technical support and deployment configuration for Windows 11 enterprise environments.
Efficiently manage, log, and resolve workplace technical incidents through enterprise Ticketing Tools.
Adhere strictly to ITIL framework processes and ensure all resolutions meet defined operational SLAs.
Troubleshoot end-user hardware, laptops, desktops, printers, and basic network connectivity issues.
Coordinate with internal IT teams and vendors for hardware replacement and infrastructure support.

Key Requirements & Skills:
Minimum 2 years of active experience in enterprise desktop support or service desk operations.
Robust technical proficiency in troubleshooting Windows 11 and core workplace computing environments.
Hands-on experience working under SLA-driven environments with standard ticketing software.
Positive communication and customer handling skills to support plant and workplace users.

Pay: ₹8,840.21 - ₹27,262.45 per month

Application Question(s):
Do you have experience in ticketing tool?
Do you have experienced in ITIL Framework?

Work Location: In person

📌 Desktop Support Engineer Sanand (India)
🏢 Sivohaminfotech
📍 India