Job Title: Senior Support Engineer - Data Integration Support

Key Responsibilities
Own day-to-day operational support for integration pipelines built on SnapLogic (or equivalent ETL/iPaaS tools) and dbt-based transformation workflows
Monitor pipeline health, proactively identify failures/bottlenecks, and drive root-cause analysis and permanent fixes (not just workarounds)
Manage incident response, ticket triage, and SLA adherence for production support issues (P1-P4 severity handling)
Lead a small team of support engineers - assign tickets, review fixes, mentor junior engineers, and ensure knowledge transfer
Maintain and enhance runbooks, support documentation, and standard operating procedures for the integration landscape
Coordinate with Data Platform/Architecture teams on change management, release deployments, and impact assessment for support-affected pipelines
Perform regular health checks, capacity/performance reviews, and recommend optimization of existing SnapLogic pipelines and dbt models
Manage on-call rotations and escalation processes
Track and report operational metrics (uptime, MTTR, ticket volume/trends) to engineering leadership and client stakeholders
Partner with client-side counterparts to review open issues,



prioritize backlog, and communicate status transparently

Required Skills Experience
Hands-on experience with SnapLogic (or similar ETL/integration tools - Informatica, Talend, Azure Data Factory, MuleSoft) in a production support capacity
Solid working knowledge of dbt (models, tests, macros, documentation, CI/CD for transformations)
Prior experience in a Managed Services / Application Support / L2-L3 support setting - ticketing tools (ServiceNow, Jira Service Management), incident management, SLA-driven delivery
SQL proficiency and experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar)
Familiarity with cloud platforms (Azure/AWS/GCP) and orchestration/monitoring tools
Robust troubleshooting and root-cause analysis skills under time pressure
Excellent communication skills - comfortable interfacing directly with client stakeholders

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.

📌 Sr Support Engineer Hyderabad
🏢 Anblicks Solutions
📍 Hyderabad