Concentrix Hiring - International Voice Process Executive

Company: Concentrix
Position: International Voice Process Executive

Job Type: Full time
Location: Chennai
Shift: Rotational Night Shift
Interview Process: Assessment Test + Face-to-Face Interview

Role Overview

Hiring enthusiastic and customer-oriented professionals for its International Voice Process. The role involves handling inbound and outbound customer interactions, resolving customer queries, and delivering an exceptional customer experience while maintaining high-quality and compliance standards.

Key Responsibilities
Handle inbound and outbound international voice support.
Understand customer requirements and provide accurate, timely solutions.
Deliver excellent customer service while meeting quality standards.
Resolve customer queries professionally within the defined turnaround time.
Maintain accurate records of customer interactions.
Achieve individual productivity, quality, and customer satisfaction targets.
Adhere to company policies, compliance guidelines, and process standards.





Eligibility Criteria
Freshers are welcome to apply.
Qualification: Any Degree or Diploma.
Excellent verbal communication skills in English are mandatory.
Strong interpersonal and problem-solving skills.
Willingness to work in rotational night shifts.
Basic computer knowledge is required.

Salary & Advantages
Freshers: Take-home salary of ₹19,000 per month.
Attractive night shift allowance.
Health insurance coverage.
Two-way cab facility for eligible shifts.
Paid training.
Excellent career growth opportunities.
Employee rewards and recognition programs.
Supportive and inclusive work setting.

Shift Details
Rotational night shifts.
Five-day work week (as per business requirements).
Two-way cab facility for eligible shifts.

Selection Process

Round 1: Assessment Test (Online/Offline)
Round 2: Face-to-Face Interview

Pay: ₹19,000.00 - ₹35,000.00 per month

Benefits:
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📌 International Voice Process Executive Chennai (India)
🏢 egrove systems pvt.ltd
📍 India