Learningshala is an emerging EdTech company working in the UG and PG higher education segment. We help students identify suitable academic programs and provide guidance throughout their admission journey.
We are focused on delivering a smooth and skilled student experience through effective counselling, transparent communication, and a structured admission process.
Role Overview
We are hiring a Quality Analyst to ensure the quality and consistency of our Sales and Student Counselling operations.
This is a non-technical QA role and does not require software testing or technical testing experience.
Key Responsibilities
Monitor and audit sales and student counselling calls on a regular basis.
Evaluate calls based on communication,
counselling approach, product knowledge, need analysis, objection handling, follow-up, and conversion techniques.
Ensure counsellors provide correct and updated information about UG/PG programs, eligibility, fees, admission process, and other relevant details.
Maintain and update QA scorecards for individual team members.
Identify gaps in calls and provide timely, constructive feedback.
Check adherence to approved scripts, sales processes, and company guidelines.
Conduct regular audits of CRM entries, lead status, follow-ups, and call dispositions.
Identify repeated errors and highlight key improvement areas to the management.
Prepare daily, weekly, and monthly quality reports.
Work closely with Sales Managers and Counsellors to improve call quality and overall performance.
Track feedback and monitor whether identified issues have been corrected.
Escalate major quality, compliance, or customer-relat
📌 Quality Auditor Noida (India)
🏢 Learningshala
📍 India
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