Job Overview:
We are hiring a detail-oriented KYC Documentation Executive for Voice Process to handle customer verification, document collection, and compliance checks. The role involves interacting with customers over calls, guiding them through KYC requirements, and ensuring accurate documentation as per company and regulatory standards.
Key Responsibilities:
Contact customers via calls to verify KYC details and collect required documentation
Guide customers on submission of identity, address, and financial documents
Verify customer information as per compliance and regulatory guidelines
Follow up on incomplete or pending KYC cases
Maintain accurate records of customer interactions and document status
Coordinate with internal teams for document validation and approval
Ensure adherence to quality standards and process timelines
Handle customer queries related to KYC and account verification professionally
Required Skills:
Excellent verbal communication and customer handling skills
Positive knowledge of KYC, AML, and documentation processes
Strong attention to detail and accuracy
Basic computer proficiency and CRM/data entry skills
Problem-solving and follow-up abilities
Ability to work in target-driven environments
Eligibility:
Graduate (preferred)
Experience in BPO, KPO, customer service, or KYC process preferred
Preferred Qualities:
Skilled telephone etiquette
Compliance awareness
Team player with solid organizational skills