If you are an excellent communicator with strong problem-solving skills, active listening skills, and a customer-first attitude, this Customer Care Executive / Customer Support Executive / Telecaller / CSR (Customer Service Representative) role is perfect for you.

Key Responsibilities
Resolve customer complaints, service issues, and product queries promptly and effectively.
Provide accurate information regarding products, services, billing, and order status.
Maintain high standards of customer satisfaction (CSAT) and first call resolution (FCR).
Escalate unresolved issues to the appropriate department/team lead when necessary.
Update and maintain customer records using CRM software (Salesforce, Zoho, Freshdesk, etc.).
Achieve daily/weekly/monthly KPIs, SLA targets, and call quality benchmarks.
Cross-sell / up-sell products or services where applicable.
Follow company policies, scripts, and communication guidelines.
Collaborate with backend teams, technical support, and sales teams for query resolution.

Required Skills (Keywords)




Excellent verbal and written communication skills (English/Hindi/Regional language)
Strong customer service skills and interpersonal skills:
Problem-solving and conflict resolution abilities
Multitasking and time management:
Basic computer skills / typing skills / MS Office:
Familiarity with CRM tools, helpdesk software, ticketing systems:
Voice process / Non-voice process experience preferred
Ability to work in rotational shifts / night shifts / adaptable shifts:
Patience, empathy, and a positive attitude:
Prior experience in BPO, call center, telecalling, or customer support is a plus

Eligibility Criteria
Minimum qualification:12th Pass / Graduate / Undergraduate:
Freshers are welcome to apply
Must have a laptop/desktop, secure internet connection, and headset (for Work From Home role)
Willingness to work in rotational shifts

Why Join Us? (Perks & Perks)
100% Work From Home / Remote job

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