Job Description: Application Support Analyst (L1 / L2):
Location:Bangalore - AGS (Hybrid / As per business needs)

Employment Type:Apprentice

Reporting To:Application Manager / IT Operations Manager

Duration: Minimum 6 months up to 3 years, depending on functional requirements

Role Overview:
Key Responsibilities:
Own incident resolution through closure or escalate appropriately based on severity
Perform root cause analysis (RCA) and support corrective / preventive actions
Coordinate with infrastructure, security, and third‑party vendor teams during issue resolution
Support user access requests, approvals, and periodic access reviews
Maintain operational documentation such as runbooks, SOPs, and knowledge articles
Ensure compliance with IT, security, and audit controls
Identify recurring issues and contribute to continuous improvement initiatives

Eligibility:
Only graduates (e.g., B.A., B. Com, BBA/BBM, B.Sc., B.E/B. Techs, Biomedical, Biotech). Postgraduates are not eligible under this program.





Key Interfaces:
Application Managers
Business Technology Partners
Infrastructure and Security Teams
Third‑Party Vendors
Business Stakeholders

Success Measures:
Incident response and resolution within defined SLAs
Reduction in repeat and recurring incidents
Quality and accuracy of operational documentation
Audit and compliance readiness
Stakeholder satisfaction

ATTENTION: Current Alcon Employee/Contingent Worker

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Alcon is an Equal Chance Employer and takes pride in maintaining a diverse setting. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital status, disability, or any other reason.

📌 Apprentice It Application Support Bengaluru (India)
🏢 Alcon
📍 India