Job Summary:
A Desktop Support Engineer is responsible for providing technical support to end users by installing, maintaining, troubleshooting, and repairing computer hardware, software, and peripheral devices. They ensure that desktop systems, laptops, printers, and related IT equipment operate efficiently to support business operations.

Key Responsibilities
Provide first-line and second-line technical support for desktop and laptop users.
Install, configure, and maintain operating systems such as Windows, macOS, and Linux.
Troubleshoot hardware, software, network connectivity, and printer issues.
Manage user accounts, passwords, and access permissions.
Configure and support mobile devices, including smartphones and tablets.
Maintain IT asset inventory and documentation.
Respond to service desk tickets and ensure timely issue resolution.
Escalate complex issues to senior IT teams when necessary.
Assist with system upgrades, migrations, and office relocations.
Provide user training and technical guidance when needed.

Required Skills and Qualifications




Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
Proven experience in desktop support, IT help desk, or technical support roles.
Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
Experience with Active Directory, Microsoft 365, and endpoint management tools.
Knowledge of hardware troubleshooting and repair.
Familiarity with ticketing systems such as ServiceNow, Jira, or Zendesk.
Excellent problem-solving and communication skills.
Ability to work independently and manage multiple support requests.

Preferred Certifications
CompTIA A+
CompTIA Network+
Microsoft Certified: Up-to-date Desktop Administrator Associate
ITIL Foundation
Cisco Certified Network Associate (CCNA)

Key Competencies
Customer service orientation
Troubleshooting and analytical thinking
Time management
Team collaboration
Attention to de

📌 Desktop Support Engineer Dahej (India)
🏢 PSM INTERNATIONAL
📍 India