Job Requirements About the Role

As a State Head – Asset Branches at IDFC First Bank, you will lead customer experience and operational excellence across branches in your state. This role focuses on driving productivity, improving service metrics, and fostering a high-performance culture while ensuring seamless customer interactions and cross-sell opportunities.

Key Responsibilities

Primary Responsibilities
Drive branch productivity and ensure service quality.
Promote channel migration to digital platforms.
Maintain low attrition and high employee engagement.
Ensure First Contact Resolution (FCR) and high Transaction NPS.
Maximize cross-sell prospects across products.

Secondary Responsibilities




Lead and implement strategic initiatives across branches to enhance customer experience and operational efficiency.

What We Are Looking For

Education
Graduate in any discipline; post-graduate qualification preferred.

Experience
Proven experience in branch banking, customer service, or asset management leadership roles.

Skills and Attributes
Solid leadership and team management skills.
Excellent understanding of retail banking operations and customer experience metrics.
Ability to drive performance, digital adoption, and cross-functional collaboration.
Strategic thinking with a customer-centric approach.

📌 State Head Madurai (India)
🏢 IDFC FIRST Bank
📍 India