Job Overview:
Key Responsibilities:
Handle and track customer complaints and service requests.
Coordinate with service engineers and assign service visits to hospitals and laboratories.
Ensure timely resolution and closure of complaints.
Maintain proper service records, complaint logs, and follow-ups.
Manage AMC (Annual Maintenance Contract) & CMC (Comprehensive Maintenance Contract) accounts and renewals.
Communicate professionally with clients regarding service updates and maintenance schedules.
Monitor machine servicing timelines and preventive maintenance activities.
Coordinate internally with sales and technical teams for smooth client support.
Build robust relationships with hospitals, diagnostic centres, and healthcare clients.

Requirements:




Positive communication and coordination skills.
Strong problem-solving and organizational abilities.
Basic understanding of medical/laboratory equipment servicing preferred.
Experience in customer service, service coordination, or healthcare equipment industry is an advantage.
Ability to manage multiple tasks and maintain detailed records.

Pay: ₹10,368.29 - ₹34,169.58 per month

Perks:
Cell phone reimbursement
Commuter assistance
Internet reimbursement
Paid sick time
Paid time off

Work Location: In person

📌 Customer Service Officer Patparganj
🏢 Krish Biomedicals
📍 Patparganj