We are looking for an experienced and proactive Team Lead – Travel Operations to manage a team of travel agents. The ideal candidate will be responsible for overseeing daily travel bookings, handling customer leads, and ensuring smooth coordination for hotel and cab services. This role requires strong leadership skills, attention to detail, and a customer-focused mindset.

Key Responsibilities:
Lead and manage a team of travel agents to achieve daily and monthly targets
Handle and oversee travel bookings including flights, hotels, and cab services
Monitor and assign incoming customer leads to the team efficiently
Ensure timely follow-ups and high conversion rates
Resolve customer queries and escalations professionally
Maintain robust relationships with vendors (hotels, cab providers, etc.)
Track team performance and provide regular feedback and training
Ensure smooth day-to-day operations and service quality

Requirements:
2–5 years of experience in the travel industry (team handling preferred)




Strong knowledge of travel bookings (hotels, cabs, packages)
Excellent leadership and communication skills
Ability to manage multiple tasks and meet deadlines
Experience in handling customer leads and conversions
Basic knowledge of CRM tools is a plus

Preferred Skills:
Problem-solving and decision-making ability
Sales-driven mindset
Team management and motivation skills

Salary: 15,000 to 25,000 + Incentives

Benefits:
Performance-based incentives
Growth opportunities opportunities
Friendly work environment

Job Types: Full time, Permanent, Fresher Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits
Paid sick time
Paid time off

Education:
Bachelor's (Preferred)

Experience:
Travel planning: 2 years (Preferred)

Language:
English (Required)

Work Location: In person

📌 Team Lead –operations Booking Department Shimla
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📍 Shimla