Provide L1/L2 operational support for OSS applications in a 24×7 setting.
Monitor and troubleshoot OSS applications, incidents, and system issues within SLA.
Work on Fault Management, Ticketing, Inventory & Performance Management systems.
Perform Linux administration, database checks (Oracle/SQL) and basic scripting using Shell/Perl.
Handle system installation, configuration, patching, maintenance and reporting.
Perform RCA, UAT, system trial runs and maintain complex SOPs.
Coordinate with L2/L3 teams, users and other technical teams for incident/change resolution.
Support telecom network domains including RAN, IP Core, Access, Transport and Microwave