Job Summary

We are looking for a friendly, qualified, and patient-focused Hospital Telecaller Executive to handle incoming and outgoing calls, assist patients and their attendants, schedule appointments, provide information about hospital services, and ensure a positive patient experience.

Key Responsibilities
Handle incoming calls from patients, attendants, and general enquiries.
Make outbound calls for appointment confirmations, follow-ups, health check-up packages, and patient feedback.
Schedule, reschedule, and cancel doctor appointments as required.
Provide accurate information regarding doctors, departments, consultation timings, services, and facilities.
Follow up with patients regarding appointments and scheduled consultations.
Coordinate with doctors, front-office staff, nursing teams, and other departments when required.




Record patient enquiries and call details accurately in the hospital system/CRM.
Handle patient concerns politely and escalate complaints to the appropriate department.
Follow up on missed appointments and encourage patients to reschedule when appropriate.
Inform patients about hospital health packages, preventive health check-ups, and other services as authorized.
Maintain patient confidentiality and follow hospital policies and procedures.
Achieve assigned call, appointment, follow-up, and customer-service targets.
Maintain qualified communication and provide excellent customer service.

Advantages
Provident Fund

Work Location: In person

📌 Tele Caller Executive Kolathur (India)
🏢 Chakra critical care centre and hospitals
📍 India