Team Leader Channel Support | B2B

Location - Kolkata

Key Responsibilities
Lead and manage the B2B Channel Support team handling day-to-day operational requirements of channel partners.
Oversee account opening, account modifications, DRF settlement, banking, issue resolution, and escalations through calls and emails.
Act as the senior point of contact for channel partners and ensure timely resolution of critical and escalated issues.
Allocate tasks, monitor team productivity, and ensure adherence to defined TATs and service standards.
Coordinate with internal teams such as Operations, Compliance, Banking, Technology, and other stakeholders for smooth resolution of partner queries.
Track and analyze team and channel performance metrics, identify recurring issues, and implement process improvements.
Conduct regular reviews with the team and provide coaching, guidance, and performance feedback.
Prepare and monitor MIS reports related to channel support, pending cases, escalations, and TAT adherence.




Ensure effective communication with channel partners regarding process updates, policy changes, and operational requirements.
Drive continuous improvement in service quality and ensure a high level of channel partner satisfaction.
Handle critical escalations independently and ensure proper closure within agreed timelines.
Key Skills & Experience
Experience in B2B Channel Support / Operations / Partner Support, preferably within stock broking or BFSI.
Prior experience in team handling and people management.
Solid knowledge of account opening, modifications, banking, settlement, and operational processes.
Excellent communication, problem-solving, and escalation-management skills.
Robust analytical and MS Excel/MIS skills.
Ability to manage multiple priorities and work effectively with cross-functional teams.

📌 Team Leader Channel Supportb Kolkata
🏢 ANANDRATHI
📍 Kolkata