We are looking for a confident and enthusiastic Telecaller to handle customer calls, generate leads, follow up with enquiries, and schedule appointments. The candidate should have excellent communication skills and a customer-friendly attitude.
Key Responsibilities
Make outbound calls to prospective and existing customers.
Handle incoming customer enquiries professionally.
Explain clinic services, treatments, packages, and offers clearly.
Follow up with leads through calls and WhatsApp.
Schedule and confirm customer appointments.
Maintain accurate records of calls, leads, follow-ups, and appointments.
Convert enquiries into appointments and achieve monthly targets.
Follow up with customers who have missed or cancelled appointments.
Coordinate with the front office and clinical team regarding appointments.
Provide excellent customer service and resolve basic customer queries.
Maintain confidentiality of customer information.
Key Skills Telecalling | Customer Handling | Lead Conversion | Follow-up | Appointment Booking | Communication | Sales | CRM