Sky Corporate Employee Solutions Classic - Team Leader-Sky Channel-VRM - Corporate Employee Solutions Job Role: Team Leader • Lead a team of Virtual Relationship Managers (VRM) responsible of service, sales, and profitability from assigned portfolio.
Collaborating with fulfilment teams to ensure best in class conversion ratios.
Ensure availability of trained manpower to maintain production at 100% capacity.
Meet cost to income ratios as determined by Score card.
Adherence to Standards of Performance.
Meeting Customer Satisfaction index as measured through NPS surveys.

Job Requirements
Graduate with 7+ years of experience or Post Graduate with around 5 years of experience, of which a min 3 years leading a team of 15+ Full Time Employees.
People management skill essential.
Experience in working in a tele-sales or relationship management in BFSI preferred.
Certified in AMFI/IRDA.
Valuable listening skills and robust communication abilities.
Team Player.

📌 Team Leader Virtual Relationship Managers Vrm Bengaluru (India)
🏢 Kotak Mahindra Bank
📍 India