We are looking for a Telecalling Executive to handle calls with prospective customers. The role involves generating leads, following up on inquiries, maintaining accurate call and customer records, and supporting the sales team with well-organized data. Robust verbal communication skills combined with basic knowledge of MS Excel and data extraction are essential for this role.
Key Responsibilities
Make outbound calls to potential customers to generate leads, promote products/services, and follow up on inquiries.
Explain product/service features, pricing, and offers clearly and persuasively to convert leads into sales.
Maintain and update the customer database and call logs accurately in real time.
Extract, compile, and organize customer/lead data from various sources (CRM,
portals, spreadsheets) for calling lists.
Use Excel functions (VLOOKUP, Pivot Tables, filters, conditional formatting, basic formulas) to sort, filter, and analyze calling data and track targets.
Coordinate with the sales/marketing team to share qualified leads and customer feedback.
Ensure adherence to call scripts, quality standards, and company communication guidelines.
Maintain confidentiality of customer data and comply with data protection practices.