Key Responsibilities
Handle customer technical queries through voice and non-voice channels.
Troubleshoot and resolve technical issues efficiently.
Provide excellent customer service and maintain a professional communication standard.
Identify customer issues and provide appropriate solutions or escalate when required.
Maintain accurate records of customer interactions and resolutions.
Meet defined quality, productivity, and customer satisfaction targets.
Requirements
Minimum 1 year of international voice experience is mandatory.
Solid verbal and written communication skills in English.
Positive understanding of basic technical troubleshooting.
Customer-service-oriented approach.
Ability to work in a blended voice/non-voice process.
Willingness to work in rotational shifts, including night shifts if required.
Candidates should be comfortable working in a target-driven workplace.
What We Offer
Market-competitive salary package
Professional growth opportunities
Training and development
Supportive work setting
Prospect to work with an international customer base