Job Opening: Patient Relationship & Appointment Coordinator Location: Visakhapatnam Industry: Hospital / Healthcare Experience: 1–3 years preferred Role We are looking for a Patient Relationship & Appointment Coordinator to handle patient enquiries, follow up leads and convert genuine enquiries into confirmed appointments.

Key Responsibilities - Attend incoming patient calls professionally.
Call back all missed calls promptly.
Follow up leads from Google, WhatsApp, website, Facebook/Instagram and other marketing sources.
Understand the patient's requirement and guide them regarding doctor consultation.
Book and confirm appointments.
Send appointment reminders and clinic location through WhatsApp.
Follow up patients who do not attend and reschedule appointments.
Follow up previous/pending leads systematically.
Maintain patient enquiry and follow-up details in CRM/Excel.
Provide daily reports on enquiries, follow-ups, appointments and conversions.

Candidate





Requirements - Fluent Telugu and positive conversational English; Hindi is an advantage.
Valuable telephone communication and patient-handling skills.
Comfortable making regular outbound follow-up calls.
Basic computer, WhatsApp and Excel/CRM knowledge.
Target-oriented and systematic with follow-ups.
Hospital/clinic/healthcare telecalling experience preferred.

Key Performance Indicators

Performance will be measured based on: response time, missed-call callbacks, lead follow-ups, appointments booked, appointment attendance and lead-to-appointment conversion rate.

Significant: This is not just a receptionist position. We need someone who can take ownership of a patient enquiry from first call → follow-up → appointment booking → patient visit.

Pay: ₹8,873.08 - ₹15,000.00 per month

Work Location: In person

📌 Tele Marketing Executive Visakhapatnam
🏢 Dr Shapex
📍 Visakhapatnam