Key Responsibilities
Provide L1 & L2 application and technical support to customers.
Troubleshoot application, server, network, camera, and connectivity issues.
Monitor application services, dashboards, and system health.
Analyze logs and troubleshoot application-related issues.
Handle application installation, configuration, testing, and deployment.
Support Docker-based applications and services.
Troubleshoot basic API, gateway, and integration-related issues.
Coordinate with Development, DevOps, and Engineering teams for issue resolution.
Manage support tickets and ensure timely resolution as per SLA.
Support CCTV/IP camera, NVR, and VMS integrations.
Excellent knowledge of database queries, data validation, and performing necessary updates in the database
Provide remote and on-site technical support at customer locations.
Travel to customer sites for installation, Deployment, troubleshooting, and support as required.

Required Skills




2+ years of experience in Application Support / Technical Support / IT Support.
Hands-on experience in L1 & L2 support.
Excellent problem solving and communication skills.
Coordinate and manage escalated issues in collaboration with the Senior Engineering Team.
Positive knowledge of Ubuntu.
Good working knowledge of Python.
Working knowledge of SQL/database concepts.
Positive knowledge of Docker and containerized applications.
Understanding of API, Gateway, logs, and application troubleshooting.
Knowledge of CCTV/IP cameras, NVR, or VMS is an advantage.
Robust problem-solving and communication skills.

Qualification B.Tech/B.E./BCA/MCA in Computer Science, IT, Electronics, or a related field.

Pay: ₹200,000.00 - ₹300,000.00 per year

Work Location: In person

📌 Technical Support Engineer Indore
🏢 Smarg Technologies Pvt.Ltd
📍 Indore