Qualification: Graduate / Diploma in Computer Science, IT, Electronics or a related field
Job Type: Full-time
Job Summary
We are looking for a Technical Support Executive to provide technical assistance to customers and help resolve product, device and software-related issues. The ideal candidate should have good communication skills, basic technical knowledge and a customer-focused approach.
Responsibilities
Provide technical support to customers through phone, WhatsApp and email.
Assist customers with product installation, activation, configuration and usage.
Troubleshoot issues related to GPS devices, dashcams, SIM/network connectivity and mobile applications.
Guide customers on using tracking platforms and related services.
Coordinate with technical and service teams to resolve customer issues.
Maintain records of customer queries, service requests and resolutions.
Assist with basic testing and checking of devices.
Explain product features and basic troubleshooting steps to customers.
Follow up with customers to ensure issues are resolved properly.
Maintain a professional and helpful approach while handling customer queries.
Requirements
Graduate or Diploma in Computer Science, IT, Electronics or a related field.
1–3 years of experience in technical support, customer support or a related role.
Basic understanding of computers, mobile applications and web platforms.
Basic knowledge of GPS devices, SIM/network connectivity or IoT products is preferred.
Good verbal and written communication skills.
Comfortable communicating with customers over phone and WhatsApp.
Basic knowledge of MS Office or Google Workspace.
Good problem-solving and troubleshooting skills.
Ability to learn current products and technical processes quickly.
Preferred Skills
Experience with GPS tracking systems, IoT devices or similar products.
Basic understanding of GSM/4G, Wi-Fi and Bluetooth connectivity.
Ability to explain technical information in straightforward language.
Good coordination and follow-up skills.
Ability to handle multiple customer queries efficiently.