We are looking for an experienced Team Leader – Seller Support to manage and lead a team handling E-commerce Seller Support operations.
Mandatory Requirements
Seller Support / E-commerce experience is compulsory.
International BPO experience is mandatory.
Minimum 2+ years of Team Leader experience preferred.
Solid experience in E-commerce Seller Support.
Excellent English communication skills.
Robust knowledge of SLA, KPI, Quality, Productivity & CSAT.
Experience in team handling, escalations, coaching, and performance management.
Key Responsibilities
Lead and manage a team of Seller Support Associates.
Monitor team performance against KPIs, SLAs and quality targets.
Handle seller escalations and complex issues.
Conduct coaching and performance improvement sessions.
Ensure adherence to client SOPs and process guidelines.
Coordinate with Quality, Training, and Operations teams.
Drive productivity and continuous improvement.
Key Skills: Seller Support | E-commerce | International BPO | Team Handling | KPI | SLA | Quality | CSAT | Escalation Management Pay: ₹50,000.00 - ₹60,000.00 per month
Perks
Paid time off
Provident Fund
Work Location: In person
📌 Team Lead Pune
🏢 Closing Circle
📍 Pune
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