Role We are looking for a hands-on training & quality executive with solid operational experience in five-star hospitality. The role combines client training, internal team training and service-quality auditing.
Key Responsibilities
Conduct basic to advanced hospitality training for corporate and private residential clients.
Prepare training proposals, presentations, modules and assessments.
Travel across India for client training assignments.
Conduct regular internal training and coaching for team members.
Audit calls, WhatsApp conversations, emails and client/candidate communication.
Review the quality and relevance of profiles shared with clients.
Monitor response times, follow-ups and timely delivery of commitments.
Collect client feedback and identify service gaps.
Conduct refresher training and one-to-one coaching based on audit findings.
Maintain easy quality scores and submit regular reports.
Candidate Profile
3–5 years of experience in a five-star/luxury hotel.
Operational experience in F&B; Service, Front Office, Housekeeping or Guest Relations.
Exposure to training/L&D;, quality or experience as a Departmental Trainer preferred.
Strong communication, presentation and hospitality skills.
Smart, well-groomed and confident in conducting training.
Comfortable with frequent travel across India.
Positive PowerPoint and basic reporting skills.
Ideal for: A hospitality professional who enjoys training, coaching, auditing and improving service standards while remaining in a hands-on execution role.